Fault Management

Our clients highly appriciate our fast response to network events, not only providing monitoring itself, but also performing certain actions to eliminate the problem as soon as it shows. MONITORINGA CENTRS stuff performs fault clearance themselfs according to their granted rights and/or forwards problems to responsibles for certain network element fault clearance, including clients' technicians, network operators, equipment vendors or hardware replacement services.

We provide full fault management, controlling the process untill complete service restoration, using escalation paths in case of SLA breakdown and informing client or client's affected customers on the problem status.